the law in plain english

The legal system is complicated.

Getting help shouldn't be.

La ley, sin vueltas

El sistema legal es complejo.
Encontrar ayuda legal no debe serlo.

"Legalese" is confusing in every language.

We'll translate it for you,
in English o en español.

No filter. Plain and simple.

Pápico offers a range of legal services, each tailored to your needs. When you bring us a legal question, we'll give you the legal answer.

That might mean Pápico Legal: experienced, proven and trusted legal representation from start to finish for your Personal Injury matter.

It might mean Pápico Legal Consulting: when you need to know where to start, where to go next, or what that contract really says before you sign.

Often, a conversation is all it takes. We talk it through plainly, work out what you need, and make it happen. The right answer is the one that's best for you - not us. If your matter calls for a specialist, we'll tell you and connect you with someone we trust. No time or money wasted.

Wherever you stand, we'll stand with you.

No matter the path - You always leave with a clear next step.

Step by step

Let's figure it out together.

01

You tell me what's going on

You can't complete a puzzle without all the pieces, and I need all the pieces you have.

02

I'll tell you how I can help you

I'll give you my opinion of where you stand and propose a plan. We'll agree to next steps.

03

We deliver what we promised

You'll get what you paid for as agreed.

No matter what, you won't leave empty-handed.

francisco droguett arias

The Papi of Pápico.

I'm Francisco. I'm a Personal Injury lawyer, a human, and I've been a client too. I know how stressful the idea of lawyers, costs and going to Court can be, but getting legal advice shouldn't be. I'm a nerd for the law, but my real passion is helping people find their footing and a way forward - that's my reason why.

Over the last ten years, I've sat on both sides of the Personal Injury table working for the Insurer and representing injured workers. I've had workers yell as colourfully as they could, and had others cook me amazing dishes from their home countries. I know how insurers work, which means I know how to get you what's rightfully yours.

I grew up in Melbourne with Chilean parents, speaking only Spanish at home. I could translate from English when they needed help, but I couldn't have translated from "Legalese" to Spanish... yet. The law isn't exactly straightforward in English, let alone in another language.

I built Pápico because I kept seeing people go under-served. My community, la comunidad latinoamericana, who couldn't find help in Spanish. Injured workers who didn't know their rights. Consumers not getting what they've paid for.

People who just needed someone to sit down with them and explain what's going on.

That's the job I actually love.

10+

years experience  

69

5 star reviews from previous clients

3

languages – English, español & "legalese"
for whenever you're not quite sure what to do...

How I can help

image of satisfied business client with accountant

Legal Representation

Personal injury, taken personally.

If you've been wronged, I'll make it right.

When your matter's the right fit, I take it on personally and see it through. One lawyer: same face, same hands, all the way through.

image of legal contract templates (for a legal tech)

Legal Consulting

Know where you stand. No strings attached.

Not every problem needs a cost agreement. Sometimes, you just need the what, the where and the how; what you're dealing with, where to start, how to move forward.
Starts with a conversation, ends with your next step mapped out.

image of a diverse team in a meeting (for edtech)

Reviews & Replies

Know what you're signing before you sign it.

Have a document in front of you and no idea what it really says?
I read it, put it in plain English (o en español), and tell you where you stand.
If it needs a formal response, I'll make sure they get one.

image of customer service representative at work for a financial advisor [team]

Audits

WorkSafe compliance, checked by someone who sees the fallout.

Representing injured workers, I've seen what happens when a risk goes unmanaged... and I've won the cases that follow. That's how I know exactly what risks to look before one becomes an claim.
I'll go through your setup, your obligations, the unexpected causes of injury, and tell you what to fix. Straight, plain, no scare tactics. Because the best claim is the one that never has to happen.

image of customer service representative at work for a financial advisor [team]

Triage & Referral

Not my lane? I know whose it is.

Not every problem is mine to solve, I'll tell you that straight. I know the landscape and make the introduction, so you don't start from scratch.
What I won't do is leave you without a next step.

What clients say

The Real Impact.

I am incredibly grateful to Francisco for the support and dedication throughout one of the most challenging times in my life. I was overwhelmed and uncertain of how to navigate the legal process.

Francisco's attention to detail, persistence and professionalism was evident in every interaction.

Thanks to his hard work and determination I had a positive outcome.

– L.S.

Francisco is a true professional who handled my case with extreme care, making the entire process virtually stress-free for me.​

The standout of my experience was how he managed the complex impairment benefits process. Even after three different Independent Medical Examinations (IMEs), he stayed on top of every detail, explaining the nuances of the law so I always knew where I stood.

He was proactive in scheduling appointments exactly when they were needed and frequently went above and beyond to ensure the best possible outcome.​

– S.M.

After a workplace injury, I felt completely lost dealing with WorkSafe and the insurance company, especially as an immigrant unfamiliar with the system.

Everything changed when I was incredibly lucky to be connected with Francisco Droguett Arias, who speaks both English and Spanish fluently. That made a huge difference for me.

What I appreciate most is the genuine, client-focused approach, I wasn’t charged anything, and they truly care about helping people in difficult situations.

I’m very grateful for Francisco’s support and professionalism. If you’ve had a workplace injury, I highly recommend reaching out to him—especially if you’re a Spanish speaker.

– V.M.R.

Excellent professional service from Franscico.

Kept me updated throughout the process.
Handled all correspondence to minimise my stress during the process.

Highly recommended  to anyone looking for quality trustworthy advice.

– N.N.

Have had the pleasure in dealing with Francisco for what seems the longest time. I cannot thank him enough for his support and understanding (at the worst time in my life).

If you need someone on your side with knowledge and persistence here is the man for you. I have not had to stress and worry Francisco did it all, fighting for surgeries and everything in between.

Thanks Francisco for everything.

– K.M.

Francisco!!! 100/10 recommendation.

From start to finish, very professional, easy to talk to, always happy to explain things whenever I needed, anything at all he was always so helpful. He always updated us quickly and helped with everything so it was stress free.

I felt so very supported throughout the whole process as he always made sure I understood what was happening every step of the way.

Thankyou so very much for all the help and the very successful outcome.
Highly recommended!!

– J.P.

I would like to thank Francisco (Frankie) for his professionalism, dedication, empathy and personable nature.

I would recommend him and his team without a doubt.

Top bloke.

– J.

Francisco was incredibly generous with his time and really knows his stuff.

He offered advice and support at a time I really, really needed it!

I’m so grateful for his help and would definitely recommend him :)

– R.S.

This review should be counted as two or three reviews! I was referred by two other people whom had interactions previously. Our battle (road accident related) was a long and laborious one!

Francisco, was an amazing person from start to finish! Very professional, yet also kind and warm. Very empathetic and caring, through the whole process - I could ramble for hours, in my emails and yet, there was no judgement. Just a kind personal message in response. That made such an important impact on the healing and grief process!

I will NEVER be able to verbalise how grateful we are to have come across Francisco.
Thank you, so much! We will never forget you!!

– S.S.

very knowledgeable and have ensured my case was successfully settled.

Francisco is a go to person, always approachable, and he will try his best to provide relevant assistance & guidance.

– K.T.

Fransisco was extremely professional and patient, and he always took the time to explain things clearly and concisely.

His communication was excellent throughout , I always felt informed and supported. What really stood out was Francisco's empathy and genuine care.

He set realistic expectations while still fighting hard for the best outcome, which we achieved.

– P.K.

I would like to thank Francisco for outstanding work regarding my WorkCover claim. Francisco patiently listened to my history and gave excellent advice. He explained the process and I always felt well-informed.

Francisco supported me throughout what turned out to be a long and arduous ordeal. I have no hesitation in recommending him to others.

– B.

A big thank you.francisco handled my claim for me and i must say how brilliant he was.
He was professional and very respectful of my wishes throughout the whole process and took the time to explain to me evrything step by step.

He went above and beyond to get the best settlement well above what was expected. I was very stress free as i knew my case was handled by the best in town. A big thank you to francisco.we have honestly been blessed with this .

– A.P.

I would like to commend Francisco for outstanding work.

He significanty streamlined my responsibilities and contributed to our overall success.

– W.N.

I want to thank Francisco for outstanding support throughout my TAC claim. From day one, Francisco was clear, honest, and genuinely invested in achieving the best outcome for me. He took the time to explain every step of the process in a way that was easy to understand and always kept me informed. I truly appreciated his persistence and professionalism,he was always one step ahead, making sure everything moved forward smoothly and with my best interests in mind.

Thanks to Francisco's hard work and expertise, my case ended with a successful outcome, and I couldn't be more grateful. I highly recommend him to anyone needing strong legal guidance with TAC matters.

– A.M.

So happy with experience with Francisco!

Francisco explained the whole process to start to finish before we got the ball rolling and kept me updated on the whole process and pushed for nothing but the best outcome.

He is very knowledgeable and the results I got prove that!

Could not recommend them anymore. Thank you again Francisco, top bloke!!!

– G.H.

Francisco' made my case very easy to deal with and was always updating me on the situation at hand, very easy to deal with!

– O.B.

Francisco has been great during my time dealing with work cover. He has been very professional and has helped me understand step by step and what to expect next.

He has been ontop of work cover and pushing for the best outcomes he can for me as each issue has arisen, with the matter still on going I know I am great hands with Francisco. I am very thankful for all his hard work and help.

– B.S.

Wow. I don't even know where to begin the principal Francisco Droguett Arias what an absolute legend !!

From the first conversation at my residence about my injury he k absolute everything . He made me feel at ease the uncertainty of what could happen and if I made the right choice in choosing the right lawyer .

I am so so happy I went with this firm he is your go too person . Francisco I couldn't thankyou more truly greatful for all you have done and continue to do . Thankyou

– G.

Pain and suffering outcome ‚ I have been working with Francisco and it has been a very positive experience.

Francisco has been very understanding and sympathetic to my situation, absolute profesional in all areas, kept me up to date with everything concerning the whole process, made himself available for any questions or queries, ending with a great outcome.

Thank you Francisco
Highly Recommended ⭐️⭐️⭐️⭐️⭐️

– L.B.

I'm incredibly grateful for the outstanding support I received during my Workcover claim. From day one, Francisco was professional, kind, attentive, and made sure I fully understood each step of the process.

Francisco's communication was clear, and he always took the time to answer my questions, however silly. My case was resolved efficiently, resulting in a settlement that far exceeded my expectations!!

I especially want to thank Francisco for his guidance and care. I highly recommend him to anyone seeking an injury lawyer,you'll be in capable and compassionate hands.

* Plus 5 Stars *

– L.J.T.

After I was injured on the job, I reached out to Francisco Droguett Arias to help me with my workers' compensation claim. From our first meeting, I was impressed by how professional and knowledgeable he was.

He took the time to explain the entire process and answered all my questions. Throughout the case, he kept me informed and worked tirelessly to make sure I received the compensation I deserved.

Thanks to Francisco Droguett Arias, I was able to get the medical treatment I needed and a fair settlement that covered my expenses. I highly recommend them to anyone dealing with a work-related injury.

– S.C.

I am extremely grateful for the legal support I received throughout my work cover claim.

They worked tirelessly to ensure I received a fair and substantial settlement, which exceeded my expectations. Their dedication and attention to detail were apparent throughout the entire process, and I truly felt like they had my best interests at heart.

I highly recommend Francisco to anyone in need of an injury lawyer. The professionalism and expertise made a challenging time much easier to navigate, and I couldn't be more satisfied with the outcome.

– I.M.

I have dealt with Francisco twice on two different claims and both times he has exceeded my expectations with time frames and monetary value.

Francisco always kept me up to date and was also available for my many questions. I felt relieved that I had someone who was compassionate, and also professional with extensive legal knowledge, ready to fight for my case to the best outcomes available.

– H.

I only wish I could offer a better rating than 5 stars.

From day 1, Francisco has been professional, courteous, and always there when you need him.

I thoroughly recommend Francisco to anyone that requires an understanding person to represent them.

– P.M.

Francisco went above and beyond in his commitment to achieving the best possible outcome.

I am deeply appreciative of his dedication, hard work, and passion for his clients. He demonstrated a warm, caring, and considerate approach, always ensuring that I was well-supported.

No task was too difficult for him, and I am truly grateful for his efforts.

– G.M.

I met with Francisco for my situation and he was very helpful, honest and determined to help me out.

I would highly recommend Francisco for any work injury related concern.

– K.S.

A special mention to Francisco for everything, he made this whole process as seamless as possible. Francisco has been with me every step of the way, able to get me the best possible outcome and what I am entitled to financially.

He will go above and beyond for clients, I am living proof! Actually see me as a person, care and are very compassionate.

Words can't justifie nor express how grateful, and how much I respect and appreciate Francisco. Thank you from the bottom of my heart

– R.T.

Francisco Droguett Arias has been going above and beyond with my Workcover claim and I would recommend anyone looking for a lawyer

– D.T.

Choosing to work with Francisco was the best decision I could have made. So very professional and outstanding, in the endeavour to achieve the best possible outcome in relation to my workplace injury claim. Offered invaluable guidance at every stage of the legal process, ensuring clarity and support along the way.

Francisco was always available to help me whenever I required assistance. I can't thank Francisco enough for his unwavering help and guidance during the entirety of this claim process. I wholeheartedly recommend Francisco  to anyone looking for representation relating to workplace injury matters. Once again, thank you Francisco.

– G.D.

Outstanding, very professional and great care from Francisco on my wife's work injure legal claim.

We are so happy with the outcome and highly recommend them.

– J.R.

could not recommend a lawyer more!!

francisco made the whole process easy and simple aswell as assuring everything was fully understood including pros and cons.

francisco made it a safe place and im so thankful i got him as a lawyer :)

– J.M.

The compassion, understanding, professionalism , knowledge, is second to none.

Francisco thank you for everything throughout the whole process.

– B.K.

It was a pleasure dealing with Francisco he did everything he could to help us all the way and always kept us updated through the process.

Not only he explained all the pros and cons buy also gave us advice on how to go .

Highly recommend and if ever needed I wouldn't hesitate to go back to him.

– S.G.

I cannot thank Francisco enough for helping me get through this extremely difficult time A huge Thankyou for myself and my family xx

– K.C.

Working with Francisco and the team was the best decision we made after my husbands workplace injury.

Thank you for your outstanding service and professionalism.

– A.Q.

Francisco is the best , always been very respectful responding and supportive, highly recommend him…

– N.E.

Francisco was very professional.
He made this such an easy experience for me.

He listened, was supportive and transparent all throughout. Cannot thank him enough.

– M.S.

Fransisco has been very personable, and professional and has made himself available to answer any inquiries I have had, which has made my situation significantly less stressful. Highly recommend.

– G.E.

After a bike accident I was recommended. Could not speak higher of Frankie from start to finish they made it so simple for me and truly felt cared for in every way. Super professional yet so friendly.

The outcome was more than I ever expected. Thanks a lot

– J.M.

Francisco provided me with great advice with a lightning fast turn around time in a stressful situation.

Very easy to work with.

– O.R.

Before working with Frankie, I thought that getting a lawyer would be a big, scary process. Learning that he was so approachable and easy to deal with made a world of difference for me.

He was always up front and honest, fully transparent and definitely had my best interest at heart. For a big, scary process that's hard to navigate, he makes it feel simple and stress free.

Getting to have a lawyer who genuinely wants to help was a great experience and I only hope more people can experience this – I feel lucky to have him as my go-to for any legal questions– thank you Francisco, you've made so much difference for me and my family.

– K.E.

I would highly recommend Franciso.

He is easy to talk to, extremely understanding, a very good communicator clearly explains every detail and every option available.

Most importantly, it was refreshing to discuss my claim with someone who actually cared.

– Z.Z.

Made the entire process of my workplace injury claim as easy as he possibly could.

Fransisco was extremely professional over the years and always showed me the utmost respect & empathy.

I hope I never have to have a relationship with a lawyer again, but if I do it will be with you.

– L.B.

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